At Framyo ("we", "our", "us"), we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit framyo.com.
1. Information We Collect
- Personal Information: Name, email address, phone number, shipping address when you place an order.
- Payment Information: Processed securely through our payment gateway partners. We never store card numbers.
- Photos: Images you upload for custom frame orders. Stored securely and used only to fulfill your order.
- Usage Data: Pages visited, time spent, browser type, IP address (anonymised), and referral source via Google Analytics.
- Cookies: Session cookies for cart functionality, preference cookies, and analytics cookies (with your consent).
2. How We Use Your Information
- To process and fulfill your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to your customer service requests
- To improve our website and products
- To send promotional emails (only with your explicit consent — you can unsubscribe any time)
- To comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We share it only with:
- Courier partners (Delhivery, DTDC, BlueDart) to deliver your order
- Payment processors (Razorpay, Paytm) to process payments securely
- Analytics tools (Google Analytics — anonymised data only)
- Legal authorities if required by law
4. Data Retention
We retain order data for 3 years for legal and tax compliance. Photos uploaded for custom orders are deleted within 90 days of delivery unless you create an account and explicitly save them.
5. Your Rights
You have the right to: access, correct, or delete your personal data; withdraw consent for marketing communications; request data portability; lodge a complaint with the relevant authority. Email us at privacy@framyo.com to exercise these rights.
6. Cookies
We use essential cookies (required for the site to function), analytics cookies (to understand traffic, with consent), and preference cookies (to remember your settings). You can manage cookies in your browser settings.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this policy periodically. We will notify you of material changes by email or a prominent notice on our website.
9. Contact Us
For privacy-related questions: privacy@framyo.com or write to us at Framyo, India.